The prices and the frequency of delivery have made me question our supplier's business plan. (You may recall that I chased the driver out of our yard last year, when he came to refill our 500 gallon tank, after a particularly LARGE bill had just been paid. I believe I yelled something like, "You need to leave - don't even unroll that hose! We don't need any more propane! You were just here! I can't afford to pay you $1,200 a month!" - something like that.)
I called customer service and requested a recap of our past two years' usage and billing. I got some flack from H**** in the H******** office. I asked for her supervisor, and was advised to call the main office. I called the main office. I was given excellent customer service by A***. And just recently, the General Manager phoned to ask me about the phone call with H****.
Now, to me, that is impressive. It takes guts to call a customer who you know is unhappy, and to ask just what she is unhappy about - to be willing to walk right into it with her. Mr. GM was willing, and today, we had that discussion. It was very enlightening, and I left the call feeling much better about his company. Our "gas relationship" is on solid footing, now (pun intended).
The "Seinfeld" part was when I decided to give him some customer feedback. I told him, in effect, "Look: you sell an invisible product. It's a colorless, odorless gas. It goes into our tank, and then - invisibly - into our appliances, and we use it. Then you show up to replace it, and charge us for it." I could just see Jerry Seinfeld doing a riff onstage about the purchase of an expensive, invisible, soundless, odorless product: "You have competitors. You need a face to go with your invisible product. You need a face for your gas."
It just struck me funny, at the time.